Manara Staff support
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Manara Staff is the iPhone and iPad app for teachers at schools that use Manara. Your school creates your account and manages your classes and access.
Contact us
Email [email protected] for app help, privacy questions or account removal requests. We reply within 2 business days.
Tell us your school, your device model, the app version if you know it, and what happened. Please do not send passwords, sign-in codes, student records or photos of children. If you send a screenshot, hide names and other personal information first.
Manara Staff is published by Hope Tech Inc, based in Burlington, North Carolina.
Getting an account or changing access
There is no sign-up in the app. Ask your school's Manara administrator for an account. If the school or classes shown are wrong, ask the school office to check your account and class assignments.
This version is for teachers. School administrators who sign in see a message directing them to the Manara website for their tools.
Password or two-step sign-in problems
Use the same email and password as the Manara website. If you cannot sign in, ask your school office for help. If you saved two-step recovery codes, choose Use a recovery code instead on the code screen. Each recovery code works once.
If you have lost your phone or cannot use a recovery code, contact your school office or email us. Do not share your password or codes.
A post or message sent by mistake
Open a class story post and use Post actions to Edit text or Delete post if allowed. Editing changes the words, not the photos. In a conversation, use Edit on your message if offered. There is no message delete or recall action in the app. Ask your school about a wrong recipient, photo or unavailable action. Someone may already have seen or copied what was sent.
Who can see a class story?
Teachers with class access can read it. Families who agreed to class news can see its text; those who also agreed to photos can see its photos. It is not public. The school manages class access and consent.
Why does a message show Seen?
A family reader's open has been recorded. A staff open alone does not make it Seen. It does not mean every family member has read or replied. Opening a conversation also updates your own read status for the messages shown.
Correcting school records
Use Register to update attendance where editable, Marks to update saved marks and notes, or Edit note / Correct in Hifdh. Ask your school about records you cannot change in the app. These actions do not remove your account.
Connection problems or an uncertain send
Check your internet connection. If the app is not sure whether a post or message was sent, use Check class story or Check conversation and read what is there before sending again. The server may already have saved it. There is no offline send queue.
Sign out of one device
Tap your account picture, choose Sign out, then confirm. This signs out that device only and leaves school records with the school.
Remove your account
To request removal of your staff login, email [email protected] or ask your school office. We answer account removal requests within 30 days. We check your identity through a reply from the staff email address on file or confirmation from the school office, and we tell the school about the request.
Account removal ends your staff login's access. School records stay with the school. Ask the school about correcting or removing its records. Signing out or deleting the app does not request account removal.
Read Manara Staff account removal for the steps, or the Manara Staff privacy policy for how information is used and kept.
